update - i foned again just to check and a really nice gent at hsbc checked for me and confirmed hsbc aren't Cap quests clients as they imply, Hsbc didn't actually sell the debt to them but that it was common place to sell debts on if the original purchaser had failed to collect and he suspects this is what has happened here, finaly he unoficially advised me that if he was me he'd actually sue since they are clearly falsely misleading me and trying to deceptively obtain money from me.
I'm not sure i really want to go down that lane - i just want to forget about it but am just glad that its all over - Crap Quest and its associate cowboy operations letters are now gong straught in the for future reference file in case and heaven help the next one that fones me - thanks for all the info guys - i'm pretty sure that's another poke in the eye for crap quest
ps sorry it took so long for me to post here i was having trouble registering!
Thursday, 22 March 2007
5
hi guys
been reading your postings with intrest as I,ve had a problem with capquest chasing a undue debt, only as I was asked by them once on the phone "so you think you know the law do you?" I actually do having spent the last three years studying consumer law and I have now refused to acknowledge them untill I speak to them in Court and I,m prepairing my counter claim against them in the sum of £5,000 for the harrassment they have caused when and if they do ever get round to issuing the court papers, which I have asked them to do on numerous occasions but I,m still waiting. I have also reported them to the Trading Standards and the Office of Fair Trading.
while researching this Company I came across some info you might like
Capquest Debt Recovery Limited
9 Clarendon Place
Lemington Spa
Warwickshire
CU32 5QP
Company Number: 0377228
been reading your postings with intrest as I,ve had a problem with capquest chasing a undue debt, only as I was asked by them once on the phone "so you think you know the law do you?" I actually do having spent the last three years studying consumer law and I have now refused to acknowledge them untill I speak to them in Court and I,m prepairing my counter claim against them in the sum of £5,000 for the harrassment they have caused when and if they do ever get round to issuing the court papers, which I have asked them to do on numerous occasions but I,m still waiting. I have also reported them to the Trading Standards and the Office of Fair Trading.
while researching this Company I came across some info you might like
Capquest Debt Recovery Limited
9 Clarendon Place
Lemington Spa
Warwickshire
CU32 5QP
Company Number: 0377228
4
OFT to review compliance with its debt collection guidance
154/05 10 August 2005
A review to find out how the OFT's guidance to debt collectors has changed behaviour in the sector has been launched by the OFT.
The OFT's guidance on debt collection, issued in July 2003, sets out minimum standards for debt collection by those holding consumer credit licences. It describes unfair business practices which will call into question fitness to retain or be awarded a consumer credit licence (see note 1). Applicants and licence holders are expected to abide by this guidance.
Since July 2003 the OFT has monitored compliance on a case by case basis, primarily on a reactive basis and responded to complaints, taking action as appropriate, including giving warnings or removing licences (see notes 2-4). The compliance review seeks to probe in more depth compliance levels across the industry.
The most common breaches of the guidance seen by OFT are:
• pressurising debtors to pay in full, in large instalments or increasing payments when the debtor cannot meet the demand
• refusing to deal with appointed or authorised third parties such as CABx, independent advice centres or money advisors
• failing to investigate and/or provide details as appropriate when a debt is queried or disputed, possibly resulting in debtors being wrongly pursued
• Disclosing or threatening to disclose debt details to third parties without being legally entitled to do so.
As part of the compliance review the OFT will issue a questionnaire to current licence holders involved in debt collection including creditors, Trading Standards and free/independent advice agencies. The OFT will write to previously consulted bodies, key stakeholders and other interested parties, inviting comments and opinions on compliance with the guidance and how it is used in practice. There will also be a form available for consumers who wish to make a complaint against a licence holder or applicant.
Penny Boys, OFT Executive Director, says:
'Our guidance sets out practices we view as unfair and relevant to fitness of those holding consumer credit licences. We have some evidence of non- compliance and also examples of changes in behaviour as a result of the guidance. This review will give us a clearer picture of compliance levels across the industry. The compliance review will also raise awareness of the guidance amongst those in debt, who are some of the most vulnerable consumers. If they are experiencing unfair treatment we want to know so that we can tackle that unfair conduct.'
A report on this review will be published in Spring 2006.
NOTES
1. Unfair business practices outlined in the guidance include; communication with consumers in a misleading or deceitful manner; behaving in a threatening manner towards debtors and levying of unfair charges.
2. In 2003 there were approximately 270 debt collection businesses, of which 130 were members of the Credit Services Association (CSA) and it had £3 billion referred to its members for collection. In 2005 there were approximately 500 debt collection businesses, of which 200 were members of the CSA and it had £5 billion referred to its members for collection. These figures relate to business as well as consumer debt.
3. The OFT can refuse or revoke a licence if it decides that a trader is not fit to hold one. The OFT must, when determining whether or not a trader is fit to hold a licence to carry on a business covered by the Act, consider evidence that the trader has engaged in business practices appearing to be deceitful or oppressive or otherwise unfair or improper (whether unlawful or not). Decisions to revoke or refuse a consumer credit licence are made by an adjudicating officer for and on behalf of the OFT. Before a licence is refused/revoked the adjudicating officer issues a 'minded to refuse' or 'minded to revoke' notice to the trader. This is a formal notice letting the trader know that the OFT is minded to refuse to grant a licence or to revoke an existing licence. It sets out the reasons for the proposed action and the supporting evidence. The trader is then given the opportunity to make representations before a final determination is made. In the event that the determination is adverse, the trader has the right to appeal against the determination to the Secretary of State for Trade and Industry.
4. The OFT has sent out 79 advisory/warning letters regarding breach of guidance since July 2003. It has sent out 102 advisory/warning letters to traders engaged in debt collection since July 2003. Debt collection has accounted for 18.5 per cent of informal actions in the period.
5. The OFT has undertaken 12 formal actions to refuse or revoke credit licences held by debt collectors since 2003.
154/05 10 August 2005
A review to find out how the OFT's guidance to debt collectors has changed behaviour in the sector has been launched by the OFT.
The OFT's guidance on debt collection, issued in July 2003, sets out minimum standards for debt collection by those holding consumer credit licences. It describes unfair business practices which will call into question fitness to retain or be awarded a consumer credit licence (see note 1). Applicants and licence holders are expected to abide by this guidance.
Since July 2003 the OFT has monitored compliance on a case by case basis, primarily on a reactive basis and responded to complaints, taking action as appropriate, including giving warnings or removing licences (see notes 2-4). The compliance review seeks to probe in more depth compliance levels across the industry.
The most common breaches of the guidance seen by OFT are:
• pressurising debtors to pay in full, in large instalments or increasing payments when the debtor cannot meet the demand
• refusing to deal with appointed or authorised third parties such as CABx, independent advice centres or money advisors
• failing to investigate and/or provide details as appropriate when a debt is queried or disputed, possibly resulting in debtors being wrongly pursued
• Disclosing or threatening to disclose debt details to third parties without being legally entitled to do so.
As part of the compliance review the OFT will issue a questionnaire to current licence holders involved in debt collection including creditors, Trading Standards and free/independent advice agencies. The OFT will write to previously consulted bodies, key stakeholders and other interested parties, inviting comments and opinions on compliance with the guidance and how it is used in practice. There will also be a form available for consumers who wish to make a complaint against a licence holder or applicant.
Penny Boys, OFT Executive Director, says:
'Our guidance sets out practices we view as unfair and relevant to fitness of those holding consumer credit licences. We have some evidence of non- compliance and also examples of changes in behaviour as a result of the guidance. This review will give us a clearer picture of compliance levels across the industry. The compliance review will also raise awareness of the guidance amongst those in debt, who are some of the most vulnerable consumers. If they are experiencing unfair treatment we want to know so that we can tackle that unfair conduct.'
A report on this review will be published in Spring 2006.
NOTES
1. Unfair business practices outlined in the guidance include; communication with consumers in a misleading or deceitful manner; behaving in a threatening manner towards debtors and levying of unfair charges.
2. In 2003 there were approximately 270 debt collection businesses, of which 130 were members of the Credit Services Association (CSA) and it had £3 billion referred to its members for collection. In 2005 there were approximately 500 debt collection businesses, of which 200 were members of the CSA and it had £5 billion referred to its members for collection. These figures relate to business as well as consumer debt.
3. The OFT can refuse or revoke a licence if it decides that a trader is not fit to hold one. The OFT must, when determining whether or not a trader is fit to hold a licence to carry on a business covered by the Act, consider evidence that the trader has engaged in business practices appearing to be deceitful or oppressive or otherwise unfair or improper (whether unlawful or not). Decisions to revoke or refuse a consumer credit licence are made by an adjudicating officer for and on behalf of the OFT. Before a licence is refused/revoked the adjudicating officer issues a 'minded to refuse' or 'minded to revoke' notice to the trader. This is a formal notice letting the trader know that the OFT is minded to refuse to grant a licence or to revoke an existing licence. It sets out the reasons for the proposed action and the supporting evidence. The trader is then given the opportunity to make representations before a final determination is made. In the event that the determination is adverse, the trader has the right to appeal against the determination to the Secretary of State for Trade and Industry.
4. The OFT has sent out 79 advisory/warning letters regarding breach of guidance since July 2003. It has sent out 102 advisory/warning letters to traders engaged in debt collection since July 2003. Debt collection has accounted for 18.5 per cent of informal actions in the period.
5. The OFT has undertaken 12 formal actions to refuse or revoke credit licences held by debt collectors since 2003.
3
Capquest Debt Recovery Post a reply to this message Reply quoting text of message
This company has NO respect for any guidelines issued by the Office of Fair Trading. They are chasing an alleged debt that doesn't belong to me and I have asked them to communicate in writing. I'm more than happy to go to court on this one, but they obviously don't feel so confident. So they refuse to do either, go to court or write. They are sometimes phoning 6 times a day.
Their parent company is a foreign-owned debt buyer, a bit like Thames Credit. They play by their own rules. Buy a debt for peanuts then harass the debtor.
Has anyone else had problems with this company? Name and shame them! I have made a complaint to the Trading Standards for that area, address below:
The Manager,
Regulatory Services,
Mottisfont Court,
High Street,
WINCHESTER
SO23 8ZE
There's also a complaint form on the Office of Fair Trading website, if they get enough complaints they'll do something about these 'people'.
http://www.oft.gov.uk/Adviser/News/debt.htm
Andy Lowther
Office of Fair Trading
1C/015
FREEPOST
London, EC4B 4AH
This company has NO respect for any guidelines issued by the Office of Fair Trading. They are chasing an alleged debt that doesn't belong to me and I have asked them to communicate in writing. I'm more than happy to go to court on this one, but they obviously don't feel so confident. So they refuse to do either, go to court or write. They are sometimes phoning 6 times a day.
Their parent company is a foreign-owned debt buyer, a bit like Thames Credit. They play by their own rules. Buy a debt for peanuts then harass the debtor.
Has anyone else had problems with this company? Name and shame them! I have made a complaint to the Trading Standards for that area, address below:
The Manager,
Regulatory Services,
Mottisfont Court,
High Street,
WINCHESTER
SO23 8ZE
There's also a complaint form on the Office of Fair Trading website, if they get enough complaints they'll do something about these 'people'.
http://www.oft.gov.uk/Adviser/News/debt.htm
Andy Lowther
Office of Fair Trading
1C/015
FREEPOST
London, EC4B 4AH
MORE INFO...
The address i have found out for PO Box 336 in fleet is
Capquest debt recovery limited
27 Rye close
fleet
GU51 2QQ
Number to check out PO Box numbers for thier legit address is
08457 950950
Write to them, using the letter below. Send it by Recorded Delivery and enclose a £1 postal order in payment of the statutory fee.
Quote:
I do not acknowledge ANY debt to your company. I require you to supply the following documentation before I will correspond further on this matter.
1. You must supply me with a true copy of the alleged agreement you refer to. This is my right under your obligation to supply a copy of the agreement under the legislation contained within s.78 (1) Consumer Credit Act 1974 (s.77 (1) for fixed sum credit) - your obligation also extends to providing a statement of account. I enclose a £1 postal order in payment of the statutory fee, PO Serial Number xxxxx.
2. A signed true copy of the deed of assignment of the above referenced agreement that you allege exists.
3. You are notified that you are obliged to supply these documents, whether you are the original creditor or not under S189 of the CCA 1974.
Non-compliance with my request is a criminal offence under the above Act and will result in a report being submitted to the relevant statutory authorities.
As you are aware, a credit agreement that is not properly documented and signed by the customer is totally unenforceable under the CCA and therefore is a complete defence to any court claim that is issued.
Take note at this stage, that any legal action you may contemplate will be both vigorously defended and contested.
They will try and bully you, but until they provide the documentation requested, there is NOTHING they can do. Add your complaint to the others, addresses below:
.
Capquest debt recovery limited
27 Rye close
fleet
GU51 2QQ
Number to check out PO Box numbers for thier legit address is
08457 950950
Write to them, using the letter below. Send it by Recorded Delivery and enclose a £1 postal order in payment of the statutory fee.
Quote:
I do not acknowledge ANY debt to your company. I require you to supply the following documentation before I will correspond further on this matter.
1. You must supply me with a true copy of the alleged agreement you refer to. This is my right under your obligation to supply a copy of the agreement under the legislation contained within s.78 (1) Consumer Credit Act 1974 (s.77 (1) for fixed sum credit) - your obligation also extends to providing a statement of account. I enclose a £1 postal order in payment of the statutory fee, PO Serial Number xxxxx.
2. A signed true copy of the deed of assignment of the above referenced agreement that you allege exists.
3. You are notified that you are obliged to supply these documents, whether you are the original creditor or not under S189 of the CCA 1974.
Non-compliance with my request is a criminal offence under the above Act and will result in a report being submitted to the relevant statutory authorities.
As you are aware, a credit agreement that is not properly documented and signed by the customer is totally unenforceable under the CCA and therefore is a complete defence to any court claim that is issued.
Take note at this stage, that any legal action you may contemplate will be both vigorously defended and contested.
They will try and bully you, but until they provide the documentation requested, there is NOTHING they can do. Add your complaint to the others, addresses below:
.
Companies house
http://www.companieshouse.gov.uk/
The WebCHeck service is available from Monday to Saturday 7.00am to 12 Midnight UK Time
Name & Registered Office:
CAPQUEST DEBT RECOVERY LIMITED
9 CLARENDON PLACE
LEAMINGTON SPA
WARWICKSHIRE CV32 5QP
Company No. 03772278
Status: Active
Date of Incorporation: 18/05/1999
Country of Origin: United Kingdom
Company Type: Private Limited Company
Nature of Business (SIC(03)):
9305 - Other service activities
Accounting Reference Date: 31/03
Last Accounts Made Up To: 31/03/2006 (MEDIUM)
Next Accounts Due: 31/01/2008
Last Return Made Up To: 08/05/2006
Next Return Due: 05/06/2007
Last Members List: 08/05/2006
Previous Names:
Date of change Previous Name
18/04/2005 FINANCIAL TRACE AND COLLECTIONS LIMITED
01/09/1999 ENIGMA CREATIVE CONSULTANTS LIMITED
15:15 01/02/06
Info on Michael Daniels, Director @ Capquest Post a reply to this message Reply quoting text of message
Companies house has his address as
39 Highlands drive
Ansells Park
Fleet,Hampshire,GU13 8TE
In fact his real address is :
39 HIGHLAND DRIVE
FLEET HAMPSHIRE
GU5 12TH
He is also a director of both Telogram Ltd, 193 Fleet Street,London EC4A 2AH and also FTC Contact Centres Ltd,Chapel House,High Street,Yiewsley,West Drayton,Middx,UB7 7BE.
Send him some mail, without the stamp etc. ask him why he insists on harassing people.
Hello.
If you don't own a property and don't have any secured loans then read this.....
Okay, for whatever reason... you are in debt..and the debt has been "sold-on" to a Debt Recovery Company.
What the Debt Recovery Company don't tell you is.... They have bought the debt for no more than 10%.. Yes 10% of the original amount. So a £9000 debt is bought for £900 and so £8100 is written off, It does not exist anymore, you don't owe £9000 anymore but you do owe £900.
But the Debt Recovery people don't think you know that and so ask for the whole amount.
BOLLOCKS!!!
Ask them for writen proof of the amount they bought the debt for.... They will say they don't have to tell you .. that is not true.
Keep to your guns and never say anything else but " I want to know how much you bought this debt for ?" Do not respond to letters..etc.
This is the way I have had all my debts writen-off. No court, No cost and all because they would not tell me how much they bought the debt for.
It's cheeper/cost effective for them to write-off the debt than carry on legally.
This is true for all DRA and don't think I don't know what I'm talkning about. You can make these companies go under.. as mine did.
Simple but very effective.
.There are Office of Fair Trading guidelines that Debt recovery companies are supposed to follow - at the risk of repeating myself.....
Quote:
• pressurising debtors to pay in full, in large instalments or increasing payments when the debtor cannot meet the demand
• refusing to deal with appointed or authorised third parties such as CABx, independent advice centres or money advisors
• failing to investigate and/or provide details as appropriate when a debt is queried or disputed, possibly resulting in debtors being wrongly pursued
There are other issues that have been raised here that may also be of concern such as the sending of "telegram letters", which are deliberately misleading in order to get you to call one of thier numbers. to quote from the OFT website.
Quote:
Unfair business practices outlined in the guidance include; communication with consumers in a misleading or deceitful manner; behaving in a threatening manner towards debtors and levying of unfair charges.
No wonder there seems to be so much disquiet at Capquest, they clearly have many practices that they would rather we were not discussing or highlighting.
(My Personal Opinion)
It's a pity your company doesn't. Crapquest's owners are:
Blue Ocean SA,
11 Boulevard Royal
Luxembourg
L-2449
BRUinvest Ltd
c/o Trident Trust Co (BVI) Ltd
Trident Chambers
PO Box 146
Road Town
Tortola
British Virgin Islands
Not much tax there, is there? Think YOU mean anything to them? And for those with problems with this company, write to:
The Manager,
Regulatory Services,
Mottisfont Court,
High Street,
WINCHESTER
SO23 8ZE
The address they work from is:
Capquest Group Ltd.,
Centaur House,
Ancells Business Park,
Ancells Road
FLEET
GU51 2UJ
Registered Office:
CAPQUEST INVESTMENTS LIMITED
9 CLARENDON PLACE
LEAMINGTON SPA
WARWICKSHIRE CV32 5QP
Company No. 05245825
.
The WebCHeck service is available from Monday to Saturday 7.00am to 12 Midnight UK Time
Name & Registered Office:
CAPQUEST DEBT RECOVERY LIMITED
9 CLARENDON PLACE
LEAMINGTON SPA
WARWICKSHIRE CV32 5QP
Company No. 03772278
Status: Active
Date of Incorporation: 18/05/1999
Country of Origin: United Kingdom
Company Type: Private Limited Company
Nature of Business (SIC(03)):
9305 - Other service activities
Accounting Reference Date: 31/03
Last Accounts Made Up To: 31/03/2006 (MEDIUM)
Next Accounts Due: 31/01/2008
Last Return Made Up To: 08/05/2006
Next Return Due: 05/06/2007
Last Members List: 08/05/2006
Previous Names:
Date of change Previous Name
18/04/2005 FINANCIAL TRACE AND COLLECTIONS LIMITED
01/09/1999 ENIGMA CREATIVE CONSULTANTS LIMITED
15:15 01/02/06
Info on Michael Daniels, Director @ Capquest Post a reply to this message Reply quoting text of message
Companies house has his address as
39 Highlands drive
Ansells Park
Fleet,Hampshire,GU13 8TE
In fact his real address is :
39 HIGHLAND DRIVE
FLEET HAMPSHIRE
GU5 12TH
He is also a director of both Telogram Ltd, 193 Fleet Street,London EC4A 2AH and also FTC Contact Centres Ltd,Chapel House,High Street,Yiewsley,West Drayton,Middx,UB7 7BE.
Send him some mail, without the stamp etc. ask him why he insists on harassing people.
Hello.
If you don't own a property and don't have any secured loans then read this.....
Okay, for whatever reason... you are in debt..and the debt has been "sold-on" to a Debt Recovery Company.
What the Debt Recovery Company don't tell you is.... They have bought the debt for no more than 10%.. Yes 10% of the original amount. So a £9000 debt is bought for £900 and so £8100 is written off, It does not exist anymore, you don't owe £9000 anymore but you do owe £900.
But the Debt Recovery people don't think you know that and so ask for the whole amount.
BOLLOCKS!!!
Ask them for writen proof of the amount they bought the debt for.... They will say they don't have to tell you .. that is not true.
Keep to your guns and never say anything else but " I want to know how much you bought this debt for ?" Do not respond to letters..etc.
This is the way I have had all my debts writen-off. No court, No cost and all because they would not tell me how much they bought the debt for.
It's cheeper/cost effective for them to write-off the debt than carry on legally.
This is true for all DRA and don't think I don't know what I'm talkning about. You can make these companies go under.. as mine did.
Simple but very effective.
.There are Office of Fair Trading guidelines that Debt recovery companies are supposed to follow - at the risk of repeating myself.....
Quote:
• pressurising debtors to pay in full, in large instalments or increasing payments when the debtor cannot meet the demand
• refusing to deal with appointed or authorised third parties such as CABx, independent advice centres or money advisors
• failing to investigate and/or provide details as appropriate when a debt is queried or disputed, possibly resulting in debtors being wrongly pursued
There are other issues that have been raised here that may also be of concern such as the sending of "telegram letters", which are deliberately misleading in order to get you to call one of thier numbers. to quote from the OFT website.
Quote:
Unfair business practices outlined in the guidance include; communication with consumers in a misleading or deceitful manner; behaving in a threatening manner towards debtors and levying of unfair charges.
No wonder there seems to be so much disquiet at Capquest, they clearly have many practices that they would rather we were not discussing or highlighting.
(My Personal Opinion)
It's a pity your company doesn't. Crapquest's owners are:
Blue Ocean SA,
11 Boulevard Royal
Luxembourg
L-2449
BRUinvest Ltd
c/o Trident Trust Co (BVI) Ltd
Trident Chambers
PO Box 146
Road Town
Tortola
British Virgin Islands
Not much tax there, is there? Think YOU mean anything to them? And for those with problems with this company, write to:
The Manager,
Regulatory Services,
Mottisfont Court,
High Street,
WINCHESTER
SO23 8ZE
The address they work from is:
Capquest Group Ltd.,
Centaur House,
Ancells Business Park,
Ancells Road
FLEET
GU51 2UJ
Registered Office:
CAPQUEST INVESTMENTS LIMITED
9 CLARENDON PLACE
LEAMINGTON SPA
WARWICKSHIRE CV32 5QP
Company No. 05245825
.
Tuesday, 13 March 2007
Guerrilla Tactics
guer·ril·la or gue·ril·lan.
A combat participant in guerrilla warfare, that fights by sabotage and harassment.
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